Additional Information: Honestly, bought a $1.2K Stripe Business product from this guys website. Everything went smooth, got login information. As per the screenshots I asked if I can add my own bank account (unused before, clean in stripes database) and same second after I added my bank information I got banned. I followed all instructions from their side in the instructions I received, used a nice clean UK proxy and got 100% clean on Whoer.net as per their instructions. Now I was talking both with the seller and their support, and they are both just telling me to wait with no further instructions which I think is really unprofessional. If you're going to be a merchant, you are going to offer proper customer support and not keep your customer hanging around. Especially because the issue is on your side, you either give a replacement or a refund, but you can't make me wait for no reason without any ETA. Time is money, we have things we need to do.
Crypto address for a refund: Will give it if required
This post is by a banned member (Leechometer) - Unhide
Additional Information: Honestly, bought a $1.2K Stripe Business product from this guys website. Everything went smooth, got login information. As per the screenshots I asked if I can add my own bank account (unused before, clean in stripes database) and same second after I added my bank information I got banned. I followed all instructions from their side in the instructions I received, used a nice clean UK proxy and got 100% clean on Whoer.net as per their instructions. Now I was talking both with the seller and their support, and they are both just telling me to wait with no further instructions which I think is really unprofessional. If you're going to be a merchant, you are going to offer proper customer support and not keep your customer hanging around. Especially because the issue is on your side, you either give a replacement or a refund, but you can't make me wait for no reason without any ETA. Time is money, we have things we need to do.
Crypto address for a refund: Will give it if required
Hi, I still dont get it how it is a scam ? I have already told the customer about the possible solution , I have told him - we have forwarded the matter to our verification team to solve the issue and have a reverfication if possible.
To be mentioned, The stripe was banned after the usage/adding bank details by the customer , which entitles to directly liability of the customer, customer is sole responsible for his action. We are not responsible for such action. We still ensured him about a possible solution. As he has opened a dispute without our consent or giving us any moment to solve it internally, We are not thinking about any replacement or refund in this situation.
REFUND POLICY: All sales are Non-Refundable. We do not refund or replace For: Change of Mind, Not matching your expectations, Not working on a certain Website/App you intended to use for, Things we told we are not sure about, Financial Loss, Details being Changed, account being closed for your action like adding bank details, topping up from unauthorized source.
The term is mentioned clearly in our TOS. I think customer always read TOS before buying anything and they what they are agreeing to before purchasing.
As you can see per this screenshot I asked for advise on how to use the account. You told me use an English proxy and I could add my own bank account. As per your words and I quote:
"You can add your bank details to it"
And I get banned the same exact minute I do.
This is clearly false instructions from your side. If you do not know how to create an account to use, you shouldn't sell it.
I knew something was fishy when you and your support told me to wait with no ETA, this is not how you sell high-ticket items.
And then you literally say above here:
"We are not thinking about any replacement or refund in this situation."
But claim to be working on a solution.
Things don't add up.
This post is by a banned member (PureDrop) - Unhide
27 January, 2026 - 05:16 AM(This post was last modified: 27 January, 2026 - 05:32 AM by PureDrop.)
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Customer can add anything as he wants, We don't stop customers of doing that. Adding bank is fine on stripe business, thats not a problem. But doing that and making the account banned is not PureDrop.io 's liability, We have mentioned everything in our TOS. We don't refund or replace if customer makes the account banned by adding bank details.
@Liars I am waiting for a decision from you.
The account was sent for re-verification, I had already told you brother. It takes time to reverify stripe once again, you didn't agree to allow us a few moments. You had already opened a dispute by then in the forum. I was even ready to send a replacement in term of good relationship and thinking about your loss, though it is not written in our terms and services. Accounts being banned through adding bank details, topping up is not subject to replacement or refund as per our TOS.
I am now following PureDrop.io 's TOS. As per our TOS, We won't be able to replace or refund you anymore. I hope the admins of the forum understands the matter.
I just completed the form that came to the email, and uploaded the necessary documents that you had provided. And I have been approved again, and the ban is lifted. So I am happy with my order. This dispute can be closed.
You guys could have done that for me aswell took me 2 minutes.
This post is by a banned member (PureDrop) - Unhide
27 January, 2026 - 06:44 PM(This post was last modified: 27 January, 2026 - 06:48 PM by PureDrop. Edited 1 time in total.)
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Not always the documents get approved brother. We send the account to our professional KYC team first to solve it the best way. You should have been patient with us. Instead you opened dispute. Anyway, thanks for letting us know the update here.
![[Image: uWztodn.gif]](https://i.imgur.com/uWztodn.gif)